Frequently Asked Questions

Here are some answers to common questions about our store and products.

• Q: I have a question or need help with my order. How can I contact you?
  A: We're happy to help! For any questions, custom requests, or issues with your order, please reach out to us at Info@stackedlayerstudios.com and we will do our best to respond within 1–2 business days. Your satisfaction means a lot to us!
• Q: What is your return policy?
  A: Due to the handmade nature of our items, we don’t accept returns. However, if there’s a problem with your order, please contact us — we’re happy to help make it right.
• Q: How long does it take to receive a lightbox?
  A: Lightboxes are made to order and can take up to 2–4 weeks from production to delivery. You'll receive updates along the way, including a tracking number once it ships!
• Q: Are your products ready to ship or made to order?
  A: All of our items are made to order, which means each product is created just for you after your purchase. This allows us to offer unique, high-quality designs and sometimes even custom options! Please allow up to 1 week for production and processing before your order ships. We appreciate your patience and support for handmade, small-batch creations.
• Q: Do you ship internationally?
  A: Not at the moment — we’re currently only shipping within the U.S. (but we hope to expand soon!).